Benefits
Employee Assistance Program
An Employee Assistance Program (EAP) is a workplace benefit that provides support for employees facing issues that might be impacting their well-being, such as stress, financial, career, substance abuse, mental health concerns and more. Our EAP provider is Magellen Health Services, a national leader in behavioral health care.
Meet Madeline to see how the EAP can help managers care for the team's wellbeing. (2:28 minutes)
Meet Liam to see how the EAP can your make your individual life journey easier. (1:54 minutes)
How to Access EAP Services
- Call 1-800-327-8705 day or night to speak with a trained, caring professional
- Access the website for online services
- Magellan services are confidential, free and available 24 hours a day, 7 days a week.+
Online Access Instructions
1. Go to and choose either "sign in" for existing members or "sign up" if this is your first time visiting the site.
2. Returning users: Enter your username and password OR
New users: Sign up by creating a username and password. You'll also need to answer a few preference
questions about the topics you're most interested in.
3. You will be in the EAP dashboard and free to explore!
Explore MY BENEFITS for:
- Counseling & mental health
- Well-being coach
- Work-life services
- Discount center
- Financial wellbeing
- Legal services
- Identity theft resolution
- Manager support
- Digital emotional wellbeing with the Neuroflow app
Explore CARE OPTIONS for:
- Crisis support
- Substance use
- Youth support
Explore EDUCATION for print, video and webinar resources on a variety of well-being topics.
4. When entering topic areas, you will often be prompted with a screen that says "This program was offered to me by." Enter "USF" and your campus.
Please note: There is also a 24/7 phone option. Call 1-800-327-8705 day or night to
speak with a trained, caring professional.
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Employee Assistance
It's your life. We can help you live it -- BETTER!
9 Dimensions of Wellness Toolkit
Browse the 9 Dimensions Wellness Toolkit in the Employee Success Center for USF and local resources that are at your fingertips. This toolkit will show you where to find EAP and other local resources for all of the following:
- Physical
- Emotional
- Social
- Spiritual
- Creative
- Financial
- Environmental
- Intellectual
- Occupational
Trauma, Crisis and Natural Disaster Resources
Traumatic Event Guide
Our latest Traumatic Event Guide is attached for your convenience.
Natural Disaster Resource Guide
Our Natural Disaster Resource Guide is attached for your convenience and includes all 50 states.
Magellan Healthcare Crisis Communications Resource page
The Magellan Healthcare crisis communications resource page, , can be shared with the general public and includes links to resources on the Ready.gov
website, such as guides and videos for nearly 30 different types of traumatic events.
Hurricane Resources
The resources specific to hurricanes can be found here
Critical Incident Response (CIR) Support Following a Natural Disaster
Through the EAP, you have access to on-site critical incident response (CIR) support.
Please reach out to your EAP via the toll-free: 800-327-8705 and select # 3. An EAP
clinician will provide a consultation and walk you through the process. EAP clinicians
are available 24/7 to provide assistance.
In the Moment Support for Employees
Employees have access to in the moment clinical support by calling 800-327-8705, selecting
option #2 for member and then option #3 to speak with a clinician. They may select
these prompts anytime during the message. Their clinicians are available 24/7 for
a consultation, assessment, and to refer to the appropriate resources.
Additional Resources
Mental Health & Wellness in the Workplace Badge/Certificate
This important course, offered by the USF College of Behavioral and Community Sciences and The Crisis Center of Tampa Bay, is 100% online, free, and open to the public, with the opportunity to earn certification and digital badging (Please note that there is an additional cost for the certificate/badge option). Registration is now open! Learn more about this program from USF CBCS here.
If you have questions contact the Benefits team at benefits@usf.edu